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QUESTIONS & ANSWERS

Questions about the car business?... About J & S Auto?

Answers by Jim, the J of J&S

How can I contact you?

J&S Auto Centre
1006 Woodlawn Road
Lincoln, Illinois 62656

Phone: 217-732-8994
Fax: 217-732-2514

email: info@jandsautocentre.com

J&S Auto Centre sells a little of everything: Cars - domestic, import, hybrid - trucks - small, big, import, domestic, commercial - SUVs - Vans - ATVs - ATV Accessories - Mowers. . . Why?

Customer Satisfaction!!! That's what J&S is all about.


Where do the vehicles at J&S come from?

Local, customer trade-ins and dealer networking.

In fact, the majority of our vehicles are purchased from other dealers which is great for J&S customers. It means a larger inventory selection and a greater price range for our customers to select from.

The "Auctions." Yes, the auctions where Ford, Dodge, Toyota, Honda, Chevrolet, and Mercedes all sell their off-lease vehicles to dealers. That's right - dealers buy directly from the manufacturers with factory warranties and guaranties still in effect. It can't get any better than that.


What if I'm looking for a specific vehicle and it isn’t in your inventory?

Tell us. Your desired vehicle might be coming in as a trade or we might have just purchased it. If not, don't despair - we will contact our network of dealers and see what's available for you.


J&S Auto Centre inventory is heavy on “import” vehicles - Hondas, Volkswagons, Toyotas, and Mercedes Benz. Is the J&S sales team qualified to sell import vehicles?

Yes.

25+ years of car business experience in sales, training and management at “import” stores selling Hondas, Toyotas, Mercedes, Audis educated me. With vehicles always changing, its imperative that the J&S sales team maintain product knowledge by learning all we can about each vehicle including the latest technological advances being used.


Import vehicles? Isn't that term obsolete considering Toyotas, Hondas, and BMWs are made here in the US?

True. Most of the "import" manufacturers now call the United States home with factories in California, Tennessee, Indiana, and Kentucky providing vehicles.


I'm buying a pre-owned vehicle so does it come with a warranty?

Yes. Most of our vehicles have the remainder of the factory warranty. If not, we can offer you an extended warranty. For out peace of mind, as well as our customers, all of our vehicles undergo a multiple point inspection and reconditioning process by our service department to ensure that your "new" vehicle is in tip-top, road ready, driving shape.


Trade-ins? How does J&S Auto Centre determine trade-in value for my vehicle?

Trade-in value is based on NADA book values. Trade-in values can be adjusted up or down after your vehicle is appraised with J&S reserving the right to cancel the sale if the trade-in has been inaccurately described, has odometer problems or a salvage title.


Internet vehicle sales - does J&S sell vehicles, sight unseen, to its customers?

Yes we do. We have sold to buyers in Simi Valley, Key West, Manhattan, Boston, and Atlanta, Georgia just to name a few. Honesty is the best policy and has resulted in buyers flying in and driving back home in their new vehicles. Other buyers have simply opted to have their vehicles shipped to them.

We are happy to say that ALL have been extremely satisfied.


If I'm a long distance buyer, how can I be expected to purchase a vehicle sight unseen?

Easy. J&S believes in honesty and the customer.

This belief is essential in our small community where we see the same faces daily. Such a commitment guarantees that you will be given an accurate vehicle description - the vehicle will be as described. If there is a dink in the door, a scratch on the bumper, or some other imperfection, we will tell you. In fact, we sold a Lexus to a South Carolina buyer because we were truthful about a scratch on the vehicle. That's right. He told us no other dealers had been that frank about their less that perfect vehicles. We were. And we will continue to be.


If I'm an out-of-state buyer, do I pay sales tax?

You will not pay Illinois sales tax. You will pay sales tax in your home state when registering your new vehicle (title and license plate transfer). You might want to check with your license bureau to be sure your state laws have not changed.


ATV accessories? What's available?

J&S has quite the selection of accessories available for the ATVs including snowplows (one size fits all), winches, windshields, mowers, mirrors, gun cases, hand warmers, goggles, helmets, warm gloves, riding suits, t-shirts, and a lot more. Check out our accessory department for these "must have goodies."


Any reasons why I should buy from J&S?

Yes.

1) Our customers tell us that the relaxed, no pressure sales atmosphere at J&S combined with sales honesty, outstanding vehicle quality and the value of their dollar make buying a vehicle a no brainer.

2) J&S is a low-overhead dealer. Because we are located in a small community, we don’t pay high property costs. We haven’t built a large, fancy, new car showroom nor do we have acres upon acres of vehicles. We pay market value for vehicles, not in excess of and we keep our inventory manageable. We strive for low operating expenses and by doing that, we can pass on the savings to our customers with low vehicle prices.

3) We are all about customer satisfaction.

   
 

 

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